Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Nova Focus Private Limited, with its affiliate NovaFocus LLC ("BlockP", "we", "us"). They govern your use of the BlockP apps for Android, iOS, macOS and Windows, the BlockP Chrome extension, blockp.io and all related services (the "Service").

1. Acceptance

By creating an account, installing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service for an organisation, you confirm you are authorised to accept these Terms for it.

2. Eligibility

• You must be at least 18 years old, or the age of majority where you live, to accept these Terms.
• A person under 18 may use BlockP only when a parent or legal guardian accepts these Terms on their behalf and supervises their use. The parent or guardian is responsible for the minor's use and for any purchases.
• You may not use the Service if you are barred from doing so under the laws of India or your country of residence.

3. Your account

• You must give accurate information and keep your sign-in credentials secure. Use an email address you can access: unlock codes, recovery codes and receipts are sent there.
• If you sign in with Apple and hide your email, some features (such as time-delayed unlock codes) need a separate reachable email.
• You are responsible for all activity under your account. Tell us immediately at support@blockp.io if you suspect unauthorised access.
• One account is personal to you. You may not sell, transfer or share it. Premium access may be used on your own devices within the device limits shown at purchase.

4. The Service

BlockP is a self-help tool that blocks adult content, websites, keywords and apps you choose, using on-device detection, DNS filtering and operating-system controls. Features differ by platform because of limits set by Apple, Google, Microsoft and browser makers. Some features are free; others need a paid subscription ("Premium").

We may add, change or remove features, change which features are free or Premium, or stop supporting an operating-system version at any time. If we remove a core Premium feature you paid for during an active billing period, you may request a pro-rated refund for the remainder of that period, regardless of Section 10.

5. Protection features and lockouts

BlockP is designed to be hard to switch off. Features such as password protection, accountability partners, time-delayed unlock codes, long-sentence entry, walk-to-disable, app lock and uninstall prevention deliberately delay or prevent you from turning off blocking. By enabling them, you accept that:

• You may be unable to disable blocking, uninstall BlockP or change settings until the wait you chose has passed or the required code is entered.
• Emailed codes can be delayed, filtered as spam or lost. Codes may arrive up to a few minutes after the scheduled time and expire after the period shown in the app.
• A wait you have started cannot be shortened by cancelling and restarting it.
• Our support team may help you regain access (for example, by resending a PIN or providing a recovery code) only after verifying you are the account owner, and will not bypass a wait you set on request. We decide at our discretion whether to assist.
• We are not liable for any loss or inconvenience caused by a protection feature working as designed, including being unable to use a blocked app or website.

If you face an emergency that requires immediate access to your device, contact the device maker or your operating system's support for a device reset.

6. Accountability partners

• You may add a partner only with their permission. You are responsible for the email address you enter.
• Your partner will receive codes and alerts you configure, such as uninstall or tamper alerts. They receive no browsing history or screen content.
• Your partner has no account rights, cannot make purchases for you, and has no obligations to BlockP or to you under these Terms.
• Removing a partner may itself require their code.

7. Acceptable use

You must not:

• Install or use BlockP on a device you do not own or lawfully control, or to monitor another adult without their knowledge and consent
• Reverse engineer, decompile, modify or create derivative works of the Service, except where the law expressly permits it
• Circumvent licensing, paywalls, device limits or security measures, or share Premium access
• Abuse our APIs, send automated requests, or attempt to access other users' data
• Use the Service for any unlawful purpose or in breach of any app store's rules
• Resell, sublicense or commercially exploit the Service without our written consent

8. Subscriptions and billing

Where you buy determines who bills you

Premium bought on one platform unlocks Premium on your other platforms when you sign in with the same account, where supported. Your purchase is still governed by the store where you bought it.

Auto-renewal

• Subscriptions renew automatically at the end of each billing period (monthly, yearly or as shown) and your payment method is charged, until you cancel.
• You must cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• Lifetime or one-time purchases, where offered, give Premium for as long as we operate the Service and do not renew.

Free trials and introductory offers

• A free trial converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends.
• Each person may use a free trial or introductory price once. We may refuse or revoke trials we believe are being abused.

Prices, taxes and currency

• Prices are shown at purchase and vary by country. Prices include taxes where the store or law requires; otherwise, applicable taxes are added.
• We may change prices at any time. A price change never affects a period you have already paid for. For renewals, we (or the app store) will notify you in advance as the store's rules and local law require. If you do not agree, cancel before the new price applies.
• Your bank or card issuer may charge currency conversion or foreign transaction fees. These are not charged by BlockP and are not refundable by us.

Failed payments

If a renewal payment fails, the store or Stripe may retry it. We may suspend Premium until payment succeeds. Free features remain available.

9. Cancellation

• App Store: cancel in your Apple ID subscription settings (Settings > your name > Subscriptions).
• Google Play: cancel in Google Play > Payments & subscriptions > Subscriptions.
• Direct purchases: cancel in the BlockP app's account or billing settings, or email support@blockp.io from your registered email.

When you cancel, Premium continues until the end of the period you have paid for, then stops. Cancellation stops future charges only; it is not a refund request. Uninstalling the app or deleting your account does not cancel a subscription.

10. Refund policy

10.1 Summary

• Direct purchases: refundable in full if you request within 3 days (72 hours) of the charge. After that, no refunds.
• App Store purchases: refunds are decided solely by Apple. BlockP cannot issue, approve, deny or influence them.
• Google Play purchases: refunds are handled under Google Play's policies. BlockP reviews a request only if Google refers you to us, and then only under the 3-day rule.

10.2 Purchases made directly from BlockP (website, Windows, macOS direct download, Chrome extension)

1. The window. You may request a full refund within 72 hours of the charge. The window starts at the time shown on your payment receipt (in UTC) and ends exactly 72 hours later. A request is on time if our support inbox receives it before the window ends.
2. Each charge has its own window. The 72-hour window applies separately to your first payment and to each automatic renewal. A renewal is refundable only if you request within 72 hours of that renewal charge.
3. How to request. Email support@blockp.io from your registered email with your order ID or receipt. A request sent from a different email, or without enough detail to identify the purchase, is valid only once we can verify the purchase is yours; the timestamp of your first email counts.
4. After 72 hours, no refund is given for any reason, including non-use, forgetting to cancel, partial use of a billing period, changing your mind, device or OS incompatibility you could have checked before buying, or a feature being blocked by your device's own settings.
5. No partial or pro-rated refunds, except as stated in Section 4 or required by law.
6. Upgrades and plan changes. If you switch plans (for example, monthly to yearly), the new charge has its own 72-hour window. Any credit from the old plan is applied as shown at checkout and is not refundable as cash.
7. Effect of a refund. Premium ends immediately when a refund is issued, on all your devices. Premium-only protection features switch off. Any wait or code you have set may be cancelled.
8. How refunds are paid. Refunds go to the original payment method only, in the original currency, for the amount charged. Processing takes 5 to 10 business days after approval, depending on your bank. We are not responsible for exchange-rate differences or bank fees.
9. Discounted, promotional and gifted purchases follow the same 72-hour rule. Only the amount actually paid is refundable. Gift purchases are refunded only to the purchaser.
10. Abuse. We may refuse a refund where we reasonably believe the refund system is being abused, such as repeated buy-and-refund cycles or multiple accounts. This does not limit your statutory rights.

10.3 Purchases through the Apple App Store

Apple is the seller of record for all App Store purchases. All refund requests must be made to Apple at reportaproblem.apple.com or through Apple Support. Apple alone decides whether to grant a refund, under its own policies and timelines. BlockP has no access to your Apple payment details and cannot issue, approve, deny, speed up or reverse Apple refunds. If Apple grants a refund, Apple notifies us and Premium ends on all your devices.

10.4 Purchases through Google Play

Google is the seller of record for Google Play purchases, and refunds are handled under Google Play's refund policies. Request a refund through Google Play first. If Google refers you to us, email support@blockp.io with your Google Play order ID (it starts with "GPA."). We will review the request under Section 10.2: we refund only if the request reaches us within 72 hours of the charge. Any refund we approve is issued through Google Play, and Premium ends on all your devices.

10.5 Your statutory rights

Nothing in this Section limits any refund, withdrawal or cancellation right that the law of your country gives you and does not allow to be waived, including under India's Consumer Protection Act, 2019, EU or UK consumer law, or Australian Consumer Law. Where such a right applies, it prevails over this Section to that extent.

11. Chargebacks and payment disputes

Please contact us before disputing a direct charge with your bank; most issues are resolved faster by email. If you open a chargeback on a charge that was valid under these Terms, we may suspend your account and Premium access until the dispute is resolved, and we will provide evidence of the purchase to the payment provider. If a dispute is decided in your favour, Premium ends as for a refund.

12. Intellectual property and licence

The Service, including its software, detection models, design, mascot ("Blocky"), content, trademarks and the name BlockP, is owned by us or our licensors. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Service on devices you own or control, for your personal, non-commercial use, under these Terms. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them freely without paying or crediting you.

13. Third-party services

The Service relies on third parties such as Apple, Google, Microsoft, Stripe and DNS filtering providers. Their terms govern your use of their services. We are not responsible for their availability, changes, or acts, including a change to an operating system or app store that disables or limits a BlockP feature.

14. Disclaimers

• No guarantee of complete blocking. Content detection and filtering are imperfect. BlockP may fail to block some content (false negatives) and may block safe content (false positives). New websites, apps, encrypted traffic, private browsing modes, VPNs, operating-system updates and determined circumvention can all defeat blocking.
• Not medical or professional advice. BlockP is a self-help tool. It is not a treatment for addiction or any mental health condition and does not replace a doctor, therapist or counsellor. If you are in crisis, contact local emergency services or a qualified professional.
• As is. To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that it will be uninterrupted, error-free or secure.
• Your device. Some features require sensitive permissions and may affect device performance, battery life or compatibility with other apps (for example, some payment or banking apps may warn about accessibility services). You enable these at your own discretion.

15. Limitation of liability

To the fullest extent the law allows:

• BlockP and its directors, employees and affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, goodwill or device use, arising from the Service, even if advised of the possibility.
• Our total liability for all claims relating to the Service is limited to the greater of (a) the amount you paid BlockP in the 12 months before the event giving rise to the claim, or (b) INR 1,000 (or USD 15).
• These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud.

16. Indemnity

You agree to indemnify and hold BlockP harmless from claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your installing BlockP on a device or monitoring a person without authority.

17. Suspension and termination

• You may stop using the Service and delete your account at any time. Deleting your account does not cancel store subscriptions (Section 9).
• We may suspend or terminate your access, with or without notice, if you breach these Terms, create legal risk for us, or if required by law. If we terminate without cause, we will refund the unused portion of any prepaid direct subscription.
• We may discontinue the Service entirely with at least 30 days' notice. In that case, we will refund the unused portion of any prepaid subscription or lifetime purchase made directly with us, pro-rated as shown in the notice; store purchases are refunded under the store's process where it allows.
• Sections 10 to 16 and 18 to 21 survive termination.

18. Changes to these Terms

We may change these Terms at any time, at our discretion. We will post the updated Terms on this page and change the "Last updated" date.

• Non-material changes (such as clarifications, formatting, or changes required by law or an app store) take effect when posted.
• Material changes (such as changes to the refund policy, pricing terms or your rights) take effect 7 days after we post them and notify you in the app or by email.
• Changes never apply retroactively to a purchase already made or a dispute already started.
• If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription before the change takes effect.

19. Governing law and disputes

These Terms are governed by the laws of India. Subject to Section 10.5 and to any mandatory right to bring proceedings in your own country, the courts at Bengaluru, Karnataka, India have exclusive jurisdiction over any dispute arising from these Terms or the Service. Before starting any proceedings, you agree to contact us at support@blockp.io and try in good faith to resolve the dispute for at least 30 days.

20. Additional terms for Apple App Store users

If you downloaded BlockP from the Apple App Store:

1. These Terms are between you and BlockP only, not Apple. BlockP, not Apple, is solely responsible for the app and its content.
2. Your licence is limited to using the app on Apple-branded products you own or control, as permitted by the App Store Usage Rules.
3. Apple has no obligation to provide maintenance or support for the app.
4. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you. To the maximum extent the law allows, Apple has no other warranty obligation for the app.
5. BlockP, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
6. BlockP, not Apple, is responsible for the investigation, defence, settlement and discharge of any claim that the app infringes a third party's intellectual property rights.
7. You confirm you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and you are not on any US government list of prohibited or restricted parties.
8. You must comply with applicable third-party terms when using the app.
9. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and BlockP about the Service.
• Severability. If any provision is found unenforceable, it is limited to the minimum extent necessary and the rest remains in force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not transfer your rights under these Terms. We may assign them to an affiliate or a successor in a merger or sale.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages at app stores, cloud or email providers.
• Notices. We may send notices by email to your registered address or in the app. You must send notices to support@blockp.io.
• Language. If these Terms are translated, the English version prevails.

22. Contact

Nova Focus Private Limited, Bengaluru, Karnataka, India. Support and refunds: support@blockp.io